We welcome your comments about how we, the CRM Council, is doing. We heard from our membership that people wanted a forum to share information about best practices. The format of the forum requested was online as opposed to more traditional 2-3 day meetings. Our membership doesn't mind CRM Council events if they are associated with national DMA events, but the desire to attend another meeting was of little interest.
Please post your feedback on our new council blog, our online community, so we can continue to improve.